Where we ship
We ship to business addresses anywhere in the United States.
How long it takes
- Wholesale orders ship direct from the factory to your door. We confirm the expected delivery time in your quote.
- Custom sourcing usually takes about 8 to 12 weeks by ocean or 4 to 6 weeks by air, including samples and production.
These are estimates. Factory schedules, freight and customs can cause delays, and we’ll tell you as soon as we know about one.
What shipping costs
Freight, customs clearance and duties are included in the landed price we quote. There is no separate shipping charge on top of your quote.
When your order arrives
Please count and inspect the cartons when they arrive, and note any visible damage on the delivery receipt before signing. Email hello@tallywholesale.com with photos within 7 days of delivery if anything is short, damaged or defective.
Damaged or defective goods
Report damaged or defective goods by email, with photos, within 7 days of delivery. We will replace the affected items or credit your account. If an order arrives short, report it within the same 7 days and we will ship the missing items or credit your account.
Returns
All sales are final. We don’t accept returns of goods that arrive in good condition, including stock that doesn’t sell.
Custom and private-label products are made to the samples you approve, so they can’t be returned unless they arrive damaged or defective.
Questions
Email hello@tallywholesale.com or use the contact form. We reply within one business day.